Here at Mattress One, we value you as a customer and provide additional assistance on any products sold in our store. All of our mattresses are covered under the manufacturer’s warranty and warranties vary based on manufacture. 

If your product is defective due to a manufacturing flaw; e.g., a protruding coil, a tear in the seam, an appreciable sag, etc.  It may be eligible for a manufacturer’s warranty exchange. A copy of the original sales receipt must be submitted with the Warranty Service Claim.

Your warranty will not be processed without proof of purchase. Please make sure you have your sales receipt available. When filing a warranty service claim, customers are responsible for providing copy of sales receipt.

Is your product free of stains? Stains will void the warranty based on the manufacturer’s warranty.  Listed below are links to manufacturer’s warranty policies, so please take the additional time to get familiar with the terms from your manufacture.

Our Warranty Policy

Mattress Sizes

Twin Mattress................................39" wide x 75" long

Twin Extra Long............................39" wide x 80" long

Full Mattress..................................54" wide x 75" long

Full Extra Long..............................54" wide x 80" long

Queen Mattress.............................60" wide x 80" long

King Mattress................................76" wide x 80" long

California King...............................72" wide x 84" long

Adjustment Period:
Please allow 30 nights for your body to adjust to your new mattress. It may take a few weeks for the body to become completely comfortable with the support of your new mattress.  Body Impressions Many of today's top-quality mattresses use technologically advanced foams and fibers that are designed to be softer and more comfortable while ensuring your body has the support you need for good health. By cradling your body, these materials relieve pressure and are so comfortable that you'll probably toss and turn less in the night. For that reason, in the first few weeks you sleep on a new mattress that offers these extra comfort layers, you will likely notice some body impressions on the mattress surface.

These impressions are normal and shouldn't be considered a sign that something is wrong with your new mattress. Unless your mattress care instructions indicate otherwise, you may want to rotate your mattress from end-to-end and from top-to-bottom. After a few weeks, the impressions will begin to smooth out and, over time, disappear.

* You may feel a slight discomfort with your new mattress for the first week or so, this is normal and to be expected, your body is used to the old mattress and your new one is now supporting your body.

Sleep Products:
The Mattress One provides only factory-sealed, brand new mattresses when you order from us.

 

Purchase a new box spring and bed frame: 

The box spring and bed frame represent about 20% of the total cost of a mattress set.  However, many people feel like they can use their old ones.  We highly recommend purchasing a new one...not because we profit from it...but because lack of proper support from the box spring and frame can damage a mattress.  Years of use will cause most box springs to develop impressions which can subsequently damage your new mattress. A small investment now will ensure the long life or your new mattress purchase.

Why Buy From Us

We take pride in offering high quality mattress sets at discounted prices as well as in assisting our customers in choosing the right mattress for their sleep needs. We understand how a good night sleep improves your health, lifestyle, and happiness. It has been proven that a lack of sleep increases stress levels and accelerates the aging process. The right mattress set will improve your REM Sleep resulting in reduced stress levels, better health, more energy, and improved lifestyle.

Copyright 2013 Mattress One